1. Please review before paying
Our programmes reserve trainer time and are personalised for each learner. Please confirm the programme structure, fee, schedule and learning goal before making payment.
2. Learner-convenience refunds
Once a learner has joined, attended or accepted the class experience, fees are not refundable merely because the learner changes their mind, becomes unavailable, relocates, faces a personal scheduling difficulty or chooses not to continue. This policy does not limit remedies that must be provided under applicable law.
3. Trainer reallocation
If the learner is dissatisfied with trainer fit or teaching style, Jinta’s will first offer trainer reallocation based on the learner’s needs and available trainers. A trainer-fit concern does not by itself qualify for a cash refund when a reasonable replacement can be provided.
4. Rescheduling by the learner
- Requests must be made at least 24 hours before the scheduled class through the agreed communication channel.
- Requests made with less than 24 hours’ notice and no-shows may be counted as completed sessions.
- Approved rescheduling remains subject to trainer availability and the programme validity period.
5. Cancellation by Jinta’s or a trainer
If Jinta’s or the trainer cancels a class, the session will be rescheduled and will not be deducted. If Jinta’s is unable to deliver the purchased service within a reasonable period, we may offer a suitable trainer, replacement schedule, service credit or another remedy, including a refund where required by applicable law.
6. Programme validity
The 60-class programme is valid for 100 days. Learners should schedule and attend classes within this period. Different packages may have a different validity where this is stated in writing before payment.
7. Transfer of sessions
Unused sessions may be transferred to another eligible learner with prior written approval. Transfers are subject to verification, trainer and schedule availability and the original expiry date. A transfer cannot be exchanged for cash.
8. How to raise a request
Email office@jintaslanguages.com or WhatsApp/call +91 90094 00748. Include the learner’s name, registered number, programme, payment reference and a short explanation. We may ask for supporting information before deciding a request.
9. Processing
Where a refund is approved, it will normally be sent to the original payment method. Bank or payment-provider processing time is outside our control. Any lawful, disclosed payment-gateway charge or value of services already delivered may be deducted where applicable.